How we deliver to your doorstep.
Due to current circuit breaker measures in place to reduce the spread of COVID-19, our delivery partners are seeing an increasingly large amount of delivery orders to fulfill. Estimated delivery time has been adjusted to 3 - 9 business days.
Orders generally ship in 2 - 4 business days. We will make every effort to send out your order as quickly as possible, however part or all of your order may be delayed due to item availability or seasonal backlog.
In event of no stock availability or any other form of delays, an account manager will contact you.
|Type of products||Estimated Waiting Time||Cost of Delivery|
|Accessories||3 - 9 business days||FREE ¹|
|Mobile Phones and Tablets||3 - 9 business days||FREE NEW ¹
Self collection option is currently unavailable due to temporary closure of our retail store.
¹ Certain sale item(s) may not be applicable for free shipping
² Rates depend on size of item. Final sum will be reflected during checkout.
International orders generally ship in 2 - 3 business days, and may ship the same day, if the items are in stock and the order is placed prior to 2:00pm GMT +8. We cannot guarantee your order will ship the same day, regardless of the shipping method you select. We will make every effort to send out your order as quickly as possible, however part or all of your order may be delayed due to item availability or seasonal backlog.
MOBY does not guarantee delivery to, or process orders from, some countries. If you have any questions, please contact our Support Department. We apologize for any inconvenience.
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) / GST (Goods and Service Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
Customs Value: MOBY is required by law to declare an accurate commercial value on all non-Singapore shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.
|Shipping method(s)||Destinations||Estimated waiting time||Estimated cost of shipment (0g - 500g)|
|DHL Express||Zone 1||1 - 3 business days||$18.23 - $33.23|
|Zone 2||1 - 5 business days||$20.90 - $41.59|
|Zone 3||2 - 5 business days||$21.15 - $45.68|
|Zone 4||2 - 5 business days||$21.81 - $59.55|
|Zone 5||2 - 5 business days||$29.00 - $71.07|
|Zone 6||2 - 10 business days||$29.05 - $71.11|
|Zone 7||3 - 12 business days||$31.01 - $76.67|
|Zone 8||3 - 12 business days||$44.63 - $128.77|
|Zone 9||3 - 12 business days||$67.83 - $194.81|
Zone 1: Malaysia
Zone 2: Brunei, Indonesia, Macau, Philippines, Taiwan, Thailand
Zone 3: China I, South Korea, Vietnam
Zone 4: Australia, China II, India, New Zealand
Zone 5: -
Zone 6: Bangladesh, Bhutan, Cambodia, Cook Island, East Timor, Fiji, Kiribati, Lao PDR, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Niue, Pakistan, Papau New Guinea, Samoa, Solomon Islands, Sri Lanka, Tahiti, Tonga, Tuvalu, Vanuatu
Zone 7: Canada, Mexico, United States of America
Zone 8: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lituania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia. Spain, Sweden, Switzerland, United Kingdom
Zone 9: Afganistan, Albania, Andorra, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina, The Canary Islands, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Iran, Israel, Jersey, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Libya, Macedonia (FYROM), Moldova, Montenegro, Oman, Qatar, Saudi Arabia, Serbia, South Africa, Syria, Tajikistan, Turkey, Ukraine, United Arab Emirates, Uzbekistan, Yemen
Zone 10: Rest of the world.
³ Rates varies due to weight on checkout. Final sum will be reflected during checkout.
Q: What happens after I place my order?
A: A tracking code will be issued to you. You are able to track the shipping status of your order.
For DHL visit http://www.dhl.com.sg
Ta-Q-Bin visit http://sg.ta-q-bin.com/
Smartpac visit htp://singpost.com.sg
Speedpost EMS visit http://www.speedpost.com.sg/
Q: What happens if I am not in the premise of the delivered address provided?
A: Contact the courier company or your local postal service (EMS) if the delivery man did not leave any note. Your parcel is most likely to be in your nearest post office for your collection or in the courier company’s warehouse. For more information, contact your local postal service.
For all other frequently asked question, you may visit the respectives courier’s company FAQ page.
DHL visit http://www.dhl.com.sg/en/express/resource_center/customer_service_faq.html
Ta-Q-Bin visit http://sg.ta-q-bin.com/inquiries/
Smartpac visit http://www.singpost.com/contact-us/support-centre/receiving-smartpac
Speedpost EMS visit http://www.speedpost.com.sg/customer-care.html